If you are not satisfied with your purchases, you have the right to return the products to Ghosn Al-Sanawbar within 3 days of the date of delivery of the order.
Please note that purchases that you are entitled to return must all be new, with the original sticker attached, and in their original box and packaging, using the original invoice.
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within three days from the date of receiving the product, and he does not have the right to exchange the product after the three days have passed.
2- For a product to be eligible for exchange, it must be in its original condition and the consumer must not have used it or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition. For local or international exchanges, the consumer is responsible for all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated.
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If a defect appears in the product due to the consumer's misuse.
1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within three days from the date of receiving the product, and he does not have the right to that product after the three days have passed.
2- The return of the product is conditional on the product being in good condition and the consumer not having used the product or obtained its benefit. The store has the right to inspect the product before returning it to ensure its safety.
3- The consumer bears the costs associated with the return process. In the case of a local or international return, the consumer bears the full shipping and delivery costs to the shipping company. In the event of defects or errors, the consumer will be compensated.
4- If you wish to return the product within 3 days of receiving it, the purchases can be returned and the consumer will bear the operating costs, which are 15% deducted from the invoice value.
5- The amount will be refunded to the consumer's credit card after we have inspected the products and it will take 7-15 business days.
6- Orders that have not been received by the customer from the shipping company are treated as returns.
1- If the product was manufactured based on the consumer’s request or according to specifications he specified, excluding products that are defective or that do not conform to the specifications specified by the consumer.
2- If a defect appears in the product due to the consumer's misuse.
3- Orders paid through installments (Tamara, Tabi or others) are not eligible for refund.
4- Car accessories and air fresheners are non-refundable.
5- Personal care items are non-refundable.
6- The classification of candles and diffusers is not refundable.
7- The customer is not entitled to a refund during sales periods and seasons such as holidays, National Day, etc.
